The staff need proper training - even a small amount of training would be a start. I’m a 58 year old grandmother and I understood more of what I was trying to explain than any of them did! I was even offered a month’s refund as a ‘one off courtesy’ which was then then retracted after I accepted!!! Absolutely clueless. I actually got a headache this morning, going round in circles trying to explain to several people, a reasonably simple tech problem which a grand total of none of them managed to grasp. On three separate occasions now I’ve had precisely the same nonchalant, can’t be arsed attitude - over written ‘chat’ messages I hasten to add, as clearly it’s too much of an effort to speak to people over the phone. Clueless, nonchalant staff with clearly ZERO training in customer serviceĪbsolute WORST customer service ever! No one there has the vaguest clue about anything.
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